Terms and Conditions

An adult over the age of 18 must be present while technician is on-site.

Computer must be easily accessible at time of appointment.

Computer must be in working condition and compatible for chosen upgrades.

The following operating systems may require additional configuration charges due to being past the Microsoft lifecycle:

Windows Vista
Windows Server 2003(All Editions)
Windows Server 2000
Windows2000 (All Editions - Server, Workstation, Advanced Server, Data Center)
WindowsXP (All Editions - Home, Professional, Media Center Edition)
Windows 3.1
Windows 3.1.1
WindowsME
Windows98
Windows95
WindowsNT 4.0 (Server and Workstation)
WindowsNT 3.51
Windows 3.1.1
Windows 3.1
Windows 3.0
Windows 2.0
Windows 1.0

Additional charges apply for hardware and/or software upgrades needed to complete the requested service.

Hardware and software purchased for repair are subject to their individual warranty as applied by the manufacturer.

We guarantee the workmanship of the requested service for seven days following the date the service was performed. Subsequent reconfiguration or changes and modifications to the computers or products serviced void the labor warranty.

Changes in appointments should be made at least 24 hours in advance by calling us. Calls made canceling appointments with less than a 24 hour notice are subject to the billable time.

We reserve the right to rearrange or cancel appointments, but will make every effort to accommodate customer's first choice of date and time.

We will travel to your location and work on-site within the Minneapolis/St Paul metropolitan area; however due to the rapidly increasing cost of fuel, we require a trip charge of $75.00 per hour travel time portal to portal.

Larger projects may be negotiated for a job rate versus an hourly rate. Call for a quote.

Pyramid Technologies has a strict policy for handling customer information. The information you provide to Pyramid Technologies is confidential and protected to the fullest extent possible. Pyramid Technologies will not disclose or distribute customer information to third parties. For complete details, please review the following policies:

By accessing the Pyramid Technologies website, you agree to be bound by the terms and conditions stated within. If you do not agree to all of the Terms and Conditions, please do not use the Pyramid Technologies website. Pyramid Technologies may from time to time modify or revise the Terms and Conditions by updating this Web page. Your use of the Pyramid Technologies website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. If any change is unacceptable to you, your only recourse is to terminate your use of the Pyramid Technologies website.

It is our policy to respect the privacy of individuals who visit the Site or provide Comments to us. Our privacy policy is incorporated herein by reference. By accepting these Terms, you expressly consent to the use and disclosure of your personally identifiable and other information as described in the Privacy Policy.

These Terms and Conditions are governed by and shall be construed in accordance with the laws of Minnesota without giving effect to any principles of conflicts of law. If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions. These Terms and Conditions are effective unless and until terminated Pyramid Technologies.

Remote support services may be offered to you over the telephone or via the Internet if you have a working cable or DSL high speed Internet connection. If you elect to receive remote support, then Pyramid Technologies remotely logs on through your high-speed Internet connection to view your computer desktop. Pyramid Technologies stays in contact with you to keep you fully informed on every step of the process as your computer problem is resolved. Remote support may involve the installation of software on your computer that will allow Pyramid Technologies to provide the remote support services. By electing to receive remote support, you agree to allow Pyramid Technologies to use whatever tools deemed necessary to repair your computer, including remote access. You understand that if remote access is used on your computer there will be no residual software from the remote session; however, there may be a text file placed on your computer that will explain the work that was done on your computer. If such a text file is placed on your computer, you have the option to either save the file for future reference or to delete it from your computer.

YOUR RESPONSIBILITY: You understand and agree that prior to contacting or allowing Pyramid Technologies to perform diagnostic repair or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You acknowledge and agree that Pyramid Technologies shall not be responsible under any circumstance for any loss or corruption of data and/or software.

LIMITATIONS TO SERVICE: PYRAMID TECHNOLOGIES RESERVES THE RIGHT TO REFRAIN FROM PROVIDING ANY AND/OR ALL REQUESTED REMOTE SERVICES AND INSTEAD REFUND YOUR PAYMENT, WHOLLY OR IN PART, ON THE BASIS THAT YOUR TECHNICAL NEEDS OR OTHER REQUIREMENTS ARE UNUSUAL OR EXTENSIVE AND BEYOND THE SCOPE OF THIS SERVICE AGREEMENT AS REASONABLY DETERMINED BY PYRAMID TECHNOLOGIES.

LIMITATION OF LIABILITY: To the extent permitted by law, you agree that Pyramid Technologies total liability for damages related to its remote services is limited to the total amount you pay for the remote services, and you release Pyramid Technologies from liability for any indirect, incidental, special, or consequential damages. Pyramid Technologies IS NOT LIABLE FOR LOSS, ALTERATION, OR CORRUPTION OF ANY DATA OR FOR YOUR INABILITY TO USE YOUR COMPUTER EQUIPMENT OR OTHER PRODUCT.

LIMITATION OF LIABILITY & RELEASE
By signing the required form, you agree to release and hold harmless Pyramid Technologies, from and against any loss, liability, or damage, including without limitation, any indirect, incidental, special or consequential damages, expense, costs, profits, lost savings or earnings or liability that you, the owner, or lessee may suffer arising out of, or related to, the services provided by Pyramid Technologies. This includes but is not limited to data loss or lack of function in any component or element of your computer system and/or peripherals, as a result of Pyramid Technologies. Regardless of the warranties, disclaimers, and waivers.

*NOTE: This offer is designed for individual and small to medium business users only. We invite customers with more than 3 (three) computers or multiple technologies needs to talk to us about a further customized service and pricing plan.

Pyramid Technologies reserves the right to reject service to anyone at any time depending on the circumstances. You are required to let out technicians know of any damage, if you fail to do so Pyramid Technologies and our technicians will not be responsible.

On all computer repairs, upgrades and troubleshooting, we only warranty the “service” that was performed for a period of one month which does not include any software issues created and/or caused by the “end user” such as virus, spyware, tampering with the settings etc.

We absolutely do not cover any misuse, tampering, abuse, fire, theft, accidental damage, surges, spikes, brownouts, software issues created by the end user, virus, spyware etc. This applies to all our services.

Pyramid Technologies will make every reasonable effort to protect your data. However, it is possible that data can be lost due to factors beyond our control. You, the customer, are responsible for backing up your data to removable media. We may back up your data for you at your request, if your system has the necessary components to do so on-site or by other means at our headquarters. Pyramid Technologies will not be held responsible in any way for lost data, or any loss of revenue or income resulting from such loss. The customer understands that ALL DATA WILL BE LOST if we have to format your hard drive and it is not backed up, including any applications that are not included with your version of Windows, that you do not have legal CD’s for. You also understand that during the course of service data (personal files) can become corrupt, unusable; in such case you will not hold Pyramid Technologies responsible.

Pyramid Technologies will only offer a limited liability in case of unforeseen circumstances beyond our control. If your computer problem reoccurs subsequent to a service call, or another problem occurs, this will be considered a separate issue, and if a service call is requested, you will be charged our regular rate. Hardware warranty is via original manufacturers only unless otherwise specified in the contract.

Data backup, ghosting, drive imaging, drive copying and data transfer depends on the condition of your disk and data integrity. Charges apply.

You will void your warranty if you or any other unauthorized person adds or removes any device from the network. Removes our cables, change any settings in the network, moves any data jacks that we install. Refer to your service contract and/or invoice for warranty information.

Pyramid Technologies technicians are not responsible for tutoring. We do not support any kind of games, illegal downloading of or installing of illegal and/or pirated software, CD burning, DVD burning etc.

Pyramid Technologies will not do any work without your consent, if our technicians find anything else wrong with your system besides what you mentioned, you will be notified with an estimate. If you agree work will be done and you can pay the balance upon pickup or on-site if the work is being done by the technician on-site. If you disagree you will be charged a $25.00 diagnostic fee in that case.

15 days return on Hardware purchases with a 15% restocking fee. No return on Software purchases.

Agree to pay any expenses, materials and labor
.
Agree to all terms, conditions and company policies.

Authorize Pyramid Technologies to perform work on your PC, network and/or any other technical service.

You agree that the technician has documented all the necessary information about your (PC, Printer, any other equipment) in the front.

I understand that this document and all contained here within the Terms and Conditions is valid for a period of Twelve (12) months from the date of signing for this and/or all future Work Orders within the same Twelve (12) month period from this date of signing.

Microsoft Windows® and Microsoft Windows® 3.1, Microsoft Windows® 3.1.1, Microsoft Windows® For Workgroups, Microsoft Windows® NT, Microsoft Windows® 95, Microsoft Windows® 98, Microsoft Windows® Millennium, Microsoft Windows® Millennium Edition, Microsoft Windows® XP, Microsoft Windows® XP Home Edition, Microsoft Windows® XP Media Center Edition, Microsoft Windows® XP Professional Edition are all Registered Trademarks of Microsoft Corporation and the intellectual property and trademarks thereof. This credit notice is intended to cover any and/or all mention of Microsoft Windows® on this entire website.