FAQ - PC Troubleshooting & System Optimization

What Operating System/Internet Connection do I need?

System Requirements: You must have a working cable or DSL high speed Internet connection, and your operating system is Windows Vista, XP (all including 64-bit); Windows 98, ME, NT, & 2000.

How do you determine the problem and how do you fix it?

We use a combination of software tools, knowledge and experience in order to diagnose and repair your computer and/or network problems using the best possible solution for each problem. Some problems can be diagnosed over the Internet via our Remote Support, while other times we'll need to come out to your location. For further information about Remote Administration and Support, click HERE.

What software tools?

There are too many to list here, but the programs we use are free or open source, meaning they aren't commercial software that cost money. We use these tools to not only fix your system, but to help it continue to run smoothly afterwards. We accomplish this by having some of the tasks automated.

What types of problems can you fix?

Pop ups, spyware, adware, slow computers, hardware and software errors, e-mail and other software setups, hardware installations and setup, network issues, and a variety of other problems.

Do you charge to diagnose my computer?

Pyramid Technologies will not do any work without your consent. If our technician(s) find anything else wrong with your system besides what you mentioned, you will be notified with an estimate. If you agree work will be done and you can pay the balance upon pickup or on-site if the work is being done by the technician on-site. If you disagree you will be charged a $25.00 diagnostic fee in that case.

How long will it take to fix my computer or network problem?

That depends. A simple configuration or 'How to' question may only take a few minutes. If we are removing viruses, adware, spyware, and optimizing your PC, the session is typically around an 1-2 hours, but depending on the severity of the infestation, the session could take longer. We genuinely care about doing the best possible job and make sure your computer is in the best conditions possible. We want our service to be a great experience for you and hope you will return to Pyramid Technologies with any further computer problems and/or questions.

Is your work guaranteed?

At Pyramid Technologies we guarantee your satisfaction and ensure that we render best quality, cost effective services to you.

Are your technicians qualified to work on my computer?

Our experts have years of experience working on different platforms and have handled all sorts of hardware and software issues including virus attacks.

Do you support Apple Macintosh and Linux PC's?

YES!! We DO support them - unlike many of our competitors who do not. We can even take your older PC that you aren't using anymore and turn it into a useable system once again by installing Linux on it. We will then train you on the basics of how to use your new system.

Can you support older computers?

We support computers running the following operating systems: Windows Vista, XP (all including 64-bit); Windows 98, ME, NT, & 2000.

What if I don't like your service?

In our history we have not seen any cases where people have demanded for a refund. However if you are not satisfied with our services, please let the technician know immediately, so that we can correct the problem! If needed we will correct the problem or give you a refund.

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